Frequently Asked Questions
If you have problems working with the constructor, then use the tips given below, and also read carefully the section Recommendations for users.
I can't start the program.
Study this section on how to properly install software and write/run programs.
I don't know which code to use for a particular subsystem.
Code examples in C and Python(2.7) are located on the pages of the respective subsystems.
The picture from the camera is not accepted
Study this section about how to properly configure your software to use the camera.
The SEP is abruptly turned off when the flywheel engine is started.
The flywheel motor is a highly energy-consuming device, so do not spin it sharply at high speeds. The step of increasing the speed when writing a program should be no more than 500 with a given interval of 1 second. You can see the sample code in this section.
Suddenly the SEP went off
Check the charge level of the SEP. It should be at least 7.4 V, and in the case of working with a flywheel, try to keep even more. Also, during operation, you could short-circuit the contacts on the cable (from its end) or on the connectors. In such cases, protection is triggered and the BOT is disabled. It may need to be connected to the network to re-enable it.
The MCC does not see the USB-SERIAL CH340 port.
Perhaps due to driver inconsistencies, the port name will be different. In this case, it is easy to check whether this is the right port by simply checking its presence in the list. When you disconnect the USB cable and press Update port, it should disappear from the list, when you connect to USB and press Update port, it will appear again. In this case, connect to this port, whatever it is called.
Also make sure that you have up-to-date software. You can find it here.
If, after reading these sections, you still have questions, then you can write them to: technical.support@sputnix.ru
Please provide your name, contact details and which organization you represent._
Sputnix LLC has the right to refuse warranty service of the equipment in case of detection of signs of violation of storage, transportation and operation conditions, as well as in case of user intervention inside the units of the equipment that are not intended for disassembly by the user.